Nobody sets out to develop software that doesn’t work.
Who's to blame for fucking feature parity games? A curse on all your data centers. Productivity doesn't mean accommodating every preference and possibility in your damn enterprise application.
The experts that got together and cobbled together technology procurement process best practices did what experts do.
They covered all their bases and that is exactly the problem.
The rational decision maker follows the advice.
What you are left with is a product that checks all the boxes with all the important features weighted in a completely object scorecard. All that is left to do is to negotiate the contract and set up the deployment schedule.
The only thing wrong with this plan is that they left the users out in the cold.
Sure the feature that they requested is there. Somewhere. You just need to enable that module over in settings.
The MSP Contrarian: Unstacking the Business Model
An independent publication. Not affiliated with, sponsored by, or particularly popular with any vendor in the managed services ecosystem. Subscriptions are free. Opinions are not.