I have spent more than three decades inside the IT industry. At one time, I was even a true believer. I watched managed services emerge as a genuine business model even though I always hated that label. I thought that the stack would get better and that the tools would deliver real value. Umm, maybe, I was wrong.
Instead what we got was a slow, thorough enshittification of nearly everything worth caring about: pricing engineered to confuse rather than communicate, conferences designed to sustain the vendor ecosystem rather than the practitioners inside it, metrics that measure activity and call it health, and a trade press that stopped asking hard questions somewhere around the time the ad dollars got good.
The MSP Contrarian is my response to all of that. It names dysfunction plainly, traces it to its roots, and refuses to pretend the emperor is dressed. The MSP Contrarian writes pseudonymously because the IT channel is a small world. The pseudonym protects a name, not an argument.
I am not to be confused with Hack Wilson, the baseball great.